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Currency - All prices are in AUD

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Sophie the Giraffe Australia - Sophie's World

Returns Policy

All orders are backed by a 30 day no questions asked returns policy. If you change your mind for any reason we are happy to provide you with a full refund or account credit - your choice.

We never resell returned goods. Please Contact Us before initiating a return; 

Return Address:

Sophie's World Australia 

10 PIPING COURT RACEVIEW QLD 4305
 
Contact Us at  sophiesworldau@gmail.com or use the chat box below. You can always also Freecall us on 0451778562 we also love getting texts so drop us a line and we will get back to you ASAP :) 

Please include the original invoice if available with a note requesting a refund or account credit. Don't forget to include your name and number so we can make sure we apply the refund or credit to the right person.

Faulty Items

We process all faulty items ourselves which included defects and stitching issues with clothing. Normally, we will have you send it back to us but in some cases, we may refer you to the supplier or manufacturer to save time. We believe shopping online should be easy and we will replace or refund any product that is faulty. Return postage is at the responsibility of the buyer. Simply send us an email at sophiesworldau@gmail.com explaining the fault.

You are required to notify Sophie's World within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.