All orders are backed by a 30 day no questions asked returns policy. If you change your mind for any reason we are happy to provide you with a full refund or account credit - your choice.
We never resell returned goods. Please Contact Us before initiating a return;
Sophie's World Australia
Please include the original invoice if available with a note requesting a refund or account credit. Don't forget to include your name and number so we can make sure we apply the refund or credit to the right person.
We process all faulty items ourselves which included defects and stitching issues with clothing. Normally, we will have you send it back to us but in some cases, we may refer you to the supplier or manufacturer to save time. We believe shopping online should be easy and we will replace or refund any product that is faulty. Return postage is at the responsibility of the buyer. Simply send us an email at firstname.lastname@example.org explaining the fault.
You are required to notify Sophie's World within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.