Shipping & Returns
SHIPPING AND RETURNS
ORDERS ARE GENERALLY DISPATCHED USUALLY SAME DAY ON WEEKDAYS IF ORDER IS PLACED AND PAYMENT CONFIRMED BY 3PM. ORDERS RECEIVED ON A FRIDAY EVENING OR OVER THE WEEKEND WILL BE DISPATCHED THE FOLLOWING BUSINESS DAY.
Please allow between 1 - 6 days for delivery within Australia, depending on your location for our standard postage option and 1-2 business days for Express within Australia.
Orders within Australia are shipped by Australia Post and StarTrack, Fastway and Couriers PII. The shipping method used depends on the cost of the item purchased and the delivery location.We also offer the option of paying $12.95 extra for Express postage at checkout which includes tracking and 1-2 day delivery within the Express post network.
- If you place an order for more than one item, it is possible that some of the items will arrive in different packages. This is done for logistical reasons and does not alter the amount you pay for shipping.
- Track and trace is available for many orders we send within Australia. Wherever possible, we will email you with the tracking number and website URL so that you can monitor the progress of the delivery.
- Sometimes packages will be returned to us because the carrier was unable to complete delivery. When this occurs, we will contact you without delay to identify what has gone wrong and get your order to you as soon as possible.
- If you are concerned that there may have been a problem with the delivery of your order, please do not hesitate to contact us.
We accept returns if the item is with the original packaging and condition and returned within 30 days of purchase. Sophie's World accepts returns only if the product is unaltered and unopened in any way. Once the item is received back to our location, a refund will be provided on the full price of the product, excluding original and return shipping fees. The refund will be paid in the same manner as the original payment was made.
If there is a fault with the item we will replace the item or refund the purchase price including any postage costs once the item is returned to us and the fault is confirmed.
Buyer must pay return freight charges if goods are returned for change of mind. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. firstname.lastname@example.org or use the chat box below. You can always also Freecall us on 0451778562 we also love getting texts so drop us a line and we will get back to you ASAP :)
PAYMENT INFORMATIONWe accept PayPal, Direct deposit to our Australian Bank account or Credit Card (Visa, Mastercard and Amex). PayPal (if you are not topping up via bank transfer) and credit card clear instantly. Direct deposit and Paypal payment via bank transfer (not using a credit card) take 1-4 days to process so the goods will be dispatched after payment is cleared.